We want you to be happy with your purchase. 

Once you receive your items and you are not satisfied, simply return it within 10 days of recieving it and we will gladly refund your purchase price, excluding shipping and handling charges. There will be a 15% restocking fee for all Victorian Heart and J. Clayton items, and a 10% restocking fee for PEM products. Prior to returning, please e-mail us for a return authorization number and instructions on where to return the item. Items must be in original condition and in original packaging.

All returns must have a return authorization number. Under no circumstances can we issue refunds for items returned without their original packaging or sent back after 10 days.